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FAQ (Frequently Asked Questions)


GENERAL INFORMATION TO COMMON QUESTIONS

Order Customization     |     Pricing     |     Shipping


Can I talk to a real person?

Absolutely! We are located in Southern California and our customer service staff is available between 8:30am-4:30pm PST Monday through Friday. If you have questions, need help or want to place an order please give us a call.

How do I order the same thing I did last year?

Give us a call at 800-431-9161. We'll get it placed for you. Exact reprints don't require proofing and instead get your order directly into production. 

Can I buy, lease or use a card image?

While we appreciate your interest in our art, the quick answer is no. We have exclusive copyrights on all images and do not sell, lease or allow usage of any kind. As such, to protect our business, staff and all those that rely on our company, any use or reproduction of any kind is strictly prohibited. Ownership & Use Policy

Can I get a sample?

Yes, you may request up to 2 card samples to be mailed to you. Please note, samples are watermarked.  Order Samples

PRODUCTION / TRANSIT

If I order today, when will I have my cards?

Our production and proofing schedules vary throughout the year and throughout the busy holiday season. PRODUCTION and PROOFS schedules are updated in the dark gray bar at the top of our website (every Monday by 9am PST). A typical production time is 5-7 business days (but varies). In addition, adding preprinted signatures in the Designer, or ANY customization (custom greeting, logo and/or signatures) in the Classic Tool will likely extend your production time (typically an additional 2-5 business days depending on when your order is placed) due to proofing. Once your order is completed, your location in the country (or outside the US) and your selected shipping service will determine how long it takes to get from us (in San Bernardino, CA) to you. Please see Shipping for more details.

Are supply chain issues effecting you?

Unfortunately, yes. Global supply chain disruptions have caused raw material shortages nation (and world) wide in both the printing and publishing industry. As a result, we may experience supply shortages later this season. We are doing everything we can to mitigate this issue but suggest you order early to ensure full availability/flexibility of order options.

What’s going on with shipping timeframes?

At this time UPS, and all known/reputable carriers, are managing their service guarantees in the same manner. UPS Ground, 3-Day and 2-Day service is NOT guaranteed (service schedule is estimated but NOT guaranteed). UPS Next Day and some International service guarantees have been reinstated. In order to take advantage of low-cost Ground service please keep this information in mind. For current shipping guarantees please visit UPS Service Guarantee

Can you mail my cards for me?

Yes! We provide a number of finishing services that are not currently available on the website. Please review Customization for more information or call at your convenience.

Do you ship internationally?

Yes. Our shipping estimator will be seen when you place something in your cart (card quantity is needed for cost calculation). For more information Shipping. Applicable taxes, duties and customs clearance fees are included in the worldwide shipping costs. Canada Standard pricing does NOT include these charges and will be due upon order delivery.

ORDERING

Do you have coupon codes?

No. We keep our prices as low as we can for all customers – all the time. Any website that indicates otherwise should be reported as such offers are fraudulent and did not come from our company or website.

What size are your cards?

All our cards are a full 7" wide and 5" tall when folded. They are printed on a 12pt. C1S stock (a thicker card stock that is glossy on the outside and flat/writable on the inside). Our envelopes are a perfect fit 7.25" x 5.25". Our cards mail using a single first-class postage stamp.

Do I have to order online?

No. Orders MAY be placed online using either the Classic or Designer Order Method. However, you are also welcome to call to place your order by phone with customer service.

What’s the difference between CLASSIC and DESIGNER order methods?

In Classic, you’ll answer questions and make selections to place your order. In Designer, you’ll create your cards yourself using your computer screen. Depending on your customization needs and computer skill level you will choose one or the other.

CLASSIC Method for:

  • Complex alterations to the front of the card
  • Simple (select from our pre-created greeting options) orders
  • Single (imprint) color logo inside card
  • Those who aren’t comfortable designing or navigating on the computer

DESIGNER Method for:

  • Simple logo or text additions to the front of the card
  • Custom greetings, multiple text boxes, and to choose fonts and text colors
  • Adding your logo to your envelopes
  • Those who enjoy selecting a font and designing on your own

What is a “Standard Greeting”?

We have “pre-written” greeting options available to ‘pick’ (rather than come up with your own) that result in a lower price for text in the Classic Order Method. The Standard Greeting includes one of 4 greeting heads, one of 5 greeting bodies and 2 lines of personal text (typically a salutation and company name).  Click the button next to Standard Greeting to see available options.

What are “Deluxe Peel & Seal” envelopes?

Peel & Seal envelopes are self-sealing envelopes that have a peel off backer (like a sticker) and they seal themselves without you having to lick them or you having to use a sponge, glue stick, etc.

What is printed on the back of my cards?

    • In the bottom left corner is our “Made in USA” logo and recycle bug. We don’t outsource anything (staff or production) and are proud to keep Americans working. We also do our part to market responsibly.
    • In the bottom right corner is the IndustryGreetings logo, the card number, copyright information and our phone number.

How much will my cards cost?

Pricing is based on quantity and selected upgrades. There are 2 ways to order and both allow you to add text, logos and signatures to the card and envelope upgrades as well.  Both the Classic Method and Designer Method include a Price Summary along the right side of the page which adjusts with your selections to be fully transparent and ensure an understanding of your costs before you add your order to cart. Discounts are based on volume and begin at only 50 cards.

How do I order a quantity other than what you show in your breakdown?

The price breaks show where the per-card pricing reduces. You may, however, order any card quantity you require. At the bottom of the QUANTITY drop down is “other”. Select this option, a text box will open - type in the actual number you wish to order. Pricing will then be calculated on the quantity you’ve selected. 

Can I see a proof before I order?

Classic Order Method:

  • Orders with Standard Greetings, Personalization and Envelope Imprints preview as you go through your order process. No proof will be sent for this – please check your work carefully. 
  • Custom Greeting and/or logo orders will receive a proof for review and approval prior to moving your order into production – but AFTER your order has been placed and processed.

Designer Order Method: You create your card online and will review and approve your designs before you add your card to the cart. No additional proofing will take place – please check your work carefully.

Can I cancel my order?

Order cancellations will incur a fee. You are ordering custom product and we are moving fast with that order. If you are uncertain about any aspect of the order process, please contact us prior to placing your order. If you have placed your order and need to make a change/adjustment please contact us immediately so we may assist in that alteration. If your order has already shipped, we are not able to provide any refund. However, we are able to provide at least a partial refund in most all other cases. The amount of your refund will vary based on how long we’ve had your order in house (how much work has been completed), the circumstances surrounding your order and what customization is included. Cancellation Policy.

CARD CUSTOMIZATION / LOGOS

Do I have to pay extra if I want to add my company name inside my cards?

Nope. In the Classic Tool, your company name (up to 2 lines, up to 40 characters and spaces, each line) is included with the "standard greeting" pricing. In the Designer Tool you may choose multiple text blocks inside your card (top and/or bottom) all for one low price.

Can I add my logo to the front of a card?

Yes; absolutely. Any card, anywhere. Use the Designer for simple logo addition or for more complex needs please use the Classic Order Method. You will provide instructions (i.e. “make the van baby blue and put our logo as big as you can centered on the side of the van and also on the driver door”). Our graphics professionals will create your card when we have your order inhouse and will forward a proof for review and approval.

What kind of files can you take – for my logo?

If you wish to upload your logo during your order, please upload a high resolution .jpg or .png. However, if ordering in the Classic Tool you may instead email any of the following: .pdf / .jpg / .eps / .ai / .psd / .png / .tif. and ask that you send the highest resolution image you have (vector files are ideal). The image should be close to 300 dpi at the size you wish to have it imprinted on your cards.

 I uploaded my logo but don't see it on my card. Why not?

Classic Order Method: Logos and custom greetings cannot be previewed in the Classic Tool. Our graphic professionals will create your customization after we receive your order and a proof will be forwarded for review and approval prior to moving your order into production.

Designer Order Method: Your logo uploads into the toolbar window on the left of your screen. To include it in your card (front, inside top or bottom or envelope) click on the thumbnail logo (DON’T use your mouse to DRAG it…it won’t drag… CLICK the image). It will populate on your card. NOTE: it populates at the size it will print cleanly. You may reduce the size to suit your design needs. However, DON’T enlarge it; it will pixilate and be fuzzy on your cards – even though it doesn’t look fuzzy on the screen.

PRE-PRINTED SIGNATURES

What are preprinted signatures?

Preprinted signatures are your staff names/signatures that we print inside each of your cards so you don’t have to have everyone sign all those cards before putting the cards in the envelopes and getting them mailed. The cost is a flat fee of $50 (regardless of the size of your order or the number of signatures you want to add). Signatures may be added anywhere inside your cards (top half, bottom half or both) as you choose. Your signature charge is not refundable. 

How do I get my signatures to you?

You will pay for the signature upgrade when your place your order. If you used the Designer Tool (or the Classic and have no inside card logo or a custom greeting) you will be emailed a pdf file not long after you place your order. This pdf is the inside of your card (as created during your order). There are instructions in the email and the file includes card borders and fold-line to indicate signature placement requirements.  If you used the Classic Tool and added a custom greeting or logo inside your cards, our graphics team will need to create your card inside first, which means you will receive your emailed signature sheet file (jpg) within the current PROOF schedule.

Upon receipt of your email, you will print the file (at 100%), have your staff sign it, scan it (at HIGH RESOLUTION) and return it via email. If you scan it in color, we will print in color. If you scan it grayscale, we will print the signatures in black. If you’ve provided signatures in a previous order and would like to reuse the same sheet (rather than have everyone sign again) simply indicate that in your order and we’ll forward a PROOF WITH signatures rather than a sheet FOR signatures.

Do I get a proof after I send my signature sheet in?

Typically, no. When you send your signature sheet, we will use the signatures AS PLACED on that sheet. We will not send a proof but will instead extract all signatures and move your order directly into production. Please pay attention to the pink boarder line on your sheet as signatures outside that line will be lost. *** IF you forward more than one sheet due to multiple locations, we WILL forward a proof after combining your signatures onto one sheet. Please allow extra time as this additional step will add 1-3 business days to proof.

What do I do if I want to add signatures but we have staff in several locations?

You have several options:

  • The quickest and easiest solution is to have one person (with good penmanship) sign everyone’s name.
  • You may also email the staff names to be added (vs actually signing your sheet) and request that we include them for you. Our graphics professionals will add the names randomly on your card in various fonts and in various colors. We will forward a proof for your review when you choose this option to ensure we don’t miss anyone. We also ask that you provide instructions for any specific name placement (i.e. “Joe needs to be centered below the company name”).
  • If you have a printable signature file for each staff member you may also send those and we’ll manage signature placement in the same way as the above solution and provide a proof for review.
  • For actual signatures, please provide the original unsigned signature sheet to each location. Have each location forward their signed sheet back to you (don’t worry if people sign in the same spot), you send ALL those signed sheets to us. We will pull original signatures from each sheet (for high quality signatures) adjusting placement as needed, and forward a proof of the inside of your cards ‘signed’ for review and approval prior to moving into production. If it is easier to have each staff location sign a blank sheet of paper, we can accommodate that as well. Again, have all signed sheets sent to you and you send them all at once to us.
  • DO NOT: Forward the same sheet from one location to the next. This reduces the quality of the first, and then subsequent location, signatures – just like making a copy of a copy of a copy, makes the newest copy look bad.
  • DO NOT: Add digital signatures to a sheet that you scanned. While you see the added signature on your screen the actual file does not exist in our location and will be lost when we extract signed signatures.

CUSTOMER ACCOUNTS

Why can't I get into my account?

Customer accounts are not required to purchase online. Customer accounts were a new feature in 2018. Although you may have been a customer for several years (which we appreciate greatly!), if you didn't create an account when you ordered in 2018 or after, you simply don't have an account. When you get to the checkout page, and you enter your email address, the system will indicate if we have an account for that address. You may choose at that time to enter your password and order within your account, or not, and simply order as a guest. THAT SAID... even if you don't have an account, WE have all your prior order information available on our end and we're happy to share that with you as needed. Please call us at 800-431-9161. If you choose to create an account, once the new order is placed, we can add previous orders into that account for future reference on your end.

Why should I create an account?

Accounts are not required and you can easily checkout as a guest each time you order. However, having an account provides many time saving benefits. Accounts allow for pre-population of information like shipping and/or billing addresses at checkout. You may also store order information going forward (so you know what you’ve ordered in the past.) Plus, if you enjoy working in the Designer, an account allows you to save designs for future order completion.

PAYMENT

Can you invoice my company?

Please note that payment is due with your order. Whether you order online or by phone credit card information will be needed to complete your order. We accept Visa, Mastercard, Discover and American Express. You may also pay using your Paypal account. Note: we are an American Express Shop Small Online Business which may provide additional benefits through AMEX depending on your individual account.

How do add a PO (purchase order #) for my company?

While we don’t manage Purchase Orders, we understand you may need yours included in your invoicing/receipt. Our suggestion is to include it in the Shipping Address information (or Billing if both are the same). Put your first and last name on the first name line then “PO” and number on the last name line.  This will be included on your receipt and packing slip.

I’m getting an error after I put in my credit card information; what’s the problem?

Several things may cause this kind of error. If you’ve checked to ensure you didn’t mis-type any numbers review the following. If you need further assistance, please contact us. We can usually see an error code that indicates the cause of your specific decline issue.

  1. The address on the billing page of checkout (2nd page) must match the address your credit card statement mails to. There is no need to adjust your shipping address.
  2. The CVV must match the current (vs an expired) card. This 3 (or 4 for AMEX) digit number updates with each card replacement.
  3. If you’ve entered your information differently into our website multiple times, the card will decline to protect the user from what the system sees as possible fraudulent activity. 
  4. Many business accounts have daily, weekly or card specific funding limits. Please contact your credit card company to ensure your card has the available funding needed for your purchase.
  5. While it is rare, credit card companies will sometimes reject a purchase if the credit card is registered in one state and the company requesting payment is in another state. The credit card company is trying to protect the credit card owner when this happens. You can contact your credit card company directly to confirm you are authorizing the purchase in this case.

GENERAL

Who are HOUSE OF CARDS and ON-PRESS Printing?

ON-PRESS Printing Services, Inc is our corporate entity. Your credit card statement will show ON-PRESS Printing for the charge of your greeting card purchase. House of Cards is the publishing dba for our greeting cards. IndustryGreetings.com ® is the website from which you may order our exclusive greeting cards.

I can’t find a card for my industry; what should I do?

Sometimes we’ll have added something that might fit for your industry into a different category. Clicking on similar industries may help you find something suitable. Otherwise, service vehicle cards are often popular in this scenario. In addition, we have “logo specific” cards that are for logo placement rather than specifically for a given industry. That said, we add new cards to our offerings each year. Hearing from potential customers and what they’d like to see is a great way for us to expand our line in a way that benefits our customers most. If you have a moment, please email us at customerservice@industrygreetings.com and let us know what your industry is and maybe send us your website or a way to learn more about what you do.

You didn’t address my question here; now what?

We look forward to helping with any needs you have. Please contact us at your conveninece so we may be of assistance.

E-Mail: customerservice@industrygreetings.com
Phone: 800.431.9161 or 1-909-799-9599 (8:30am-4:30pm Pacific Standard Time)
Fax: 1-909-799-9550