Help & FAQ

Help

Are you having trouble with our site or your
ON-LINE Purchase?

We apologize for any inconvenience and want to help in anyway
we can. If you are experiencing difficulty navigating our site or just have a question, simply give us a call toll free at 800.431.9161
or drop us a note at customerservice@industrygreetings.com.

If you are receiving an error "transaction not completed" at checkout, make sure your credit card information is input
correctly and ALL fields are completed.

Double check your CVV code with the furnished examples and check your credit card number to ensure it is entered with
NO spaces in between
Example...123412345612345

If you wish, you can click on the "Printable Order Form" at the bottom of any page and mail or fax in your order. Our Fax is also toll free! 800.431.9162. We don't mind, our goal is to make it easy for you to place your order so we can get your product out as soon as possible.

FAQ (Frequently asked Questions)

Why is my cart empty?

Our site operates on a session of 20 minutes. Therefore you have 20 minutes from when you begin your order to completely process it. After 20 minutes the information is purged. We apologize for any inconvenience. You can start your order over and the fields will repopulate as you go, reducing the time to reenter the information.

Why am I getting a shipping error?

We ship using UPS. When you enter your information UPS checks the data against what they show is accurate in their system. At times, there is an internal error where more than one city name or zip code is appropriate for your location. If you ship with UPS often please use the address details they use for your location. If everything seems right and you continue to get an error please contact us. We’re happy to complete your order by phone.

I got an error page after checking out; what should I do?

If this happens please contact us immediately at 800-431-9161. Please do not hit the back button and resubmit. When you call we’ll be able to confirm if your original order went through.

Do I have to pay a custom set up fee if I want to add my company name?

No. Your company name (up to 2 lines, up to 35 characters and spaces, each line) is included with the "standard imprint" pricing. For further information see our "Imprinting" information page.

I want to use my own words for the imprint inside my cards. What will that cost?

A custom imprint is charged as a ‘standard imprint’ and based on the quantity of cards ordered. Then a flat $30 set-up fee is charged in addition to that standard pricing.

Does it cost more to have my cards folded?

No. We understand some customers prefer their cards flat and others prefer them folded. We therefore offer our cards flat or folded for your convenience with no up-charge. If a selection isn’t chosen the cards will ship flat.

How can I tell how much my order is going to cost?

There is a “Pricing” button next to the “Home” button. This page shows card pricing along with imprint pricing for both the card and envelope at given pricing breaks.
To determine shipping costs continue into your order placement. You are given the opportunity to backup prior to completion if you choose to change your shipping selection – or to discontinue your order all together if you feel the need to do so.

How do I order a quantity other than what you show in your pricing breakdown?

The price breaks show where the per-card pricing reduces. Please use a quantity close to what you wish to order. When you get to your cart you can change the quantity manually and hit the ‘update’ button. Your cart total will correct itself to the pricing for the quantity you provided.

What are my payment options?

We are happy to use your PayPal account for payment if you have one. However we also accept American Express, Discover, MasterCard and Visa payments. You are also welcome to pay with a company check. However we must hold your order until the check clears.

Who’s HOUSE OF CARDS?

WE are House of Cards. Your credit card statement (should you pay with a credit card) shall show HOUSE OF CARDS for this purchase. CardsCheaper.com is one of our web site addresses.

I can’t find a card for my industry; what should I do?

Sometimes we’ll have added something that might fit for your industry into a different category. Clicking on similar industries may help you find something suitable. In addition, we are always adding cards and industries to our line. Hearing from potential customers and what they’d like to see is a great way for us to improve our line. If you have a moment please email us at customerservice@industrygreetings.com and let us know what your industry is or what kind of card you are looking for.

If it is before October 1st a custom card may be an option. Please call us at 800/431-9161 so we can discuss what might work for you. And how we can assist you with the most affordable option available.

Can I have my imprint in green?

Our standard imprint colors are red and black. You may chose another color but a $30 charge will be added. Currently, two color or full color imprinting / logos are considered custom and are priced based on quantity of cards ordered. Please call 800/431-9161 so we can discuss your needs.

How long with my order take to get to me?

Time frame changes throughout the season. Please watch the scrolling bar near the top of our home page for a given week’s turn-around schedule. During our busiest weeks we ship your cards within 5-7 business days. Your location in the country (or outside the US) and your shipping service will determine how long it takes to get from us (in San Bernardino, CA) to you. Please click on the UPS logo on the right side of our home page for a map detailing number of days for ground shipping to get to your location. If you prefer to upgrade your shipping we also offer 3-day select, 2-day and next day air services. For our international customers please email us at customerservice@industrygreetings.com for time-frame to your specific location.

I’m not in the US. Can you ship your cards to me?

Yes. In the checkout page, when selecting a shipping service Canadian customers can chose “Standard” and other non-US customers can chose “Worldwide Saver”. UPS does restrict the Worldwide Saver in some countries. If you receive a shipping error please email us so we can assist in processing your order. PLEASE DO NOT SEND CREDIT CARD INFORMATION VI A E-MAIL .

I’m getting an error after I put in my credit card information; what’s the problem?

Several things may cause this kind of error. If you’ve checked to ensure you didn’t mis-type any numbers review the following:

Your CVV (security) code is required. For all but American Express, this number is a 3 digit number found on the back of the card, to the very right. Amex has a 4 digit number on the front of the card, to the very right.

Your name and address must match the name and address as they appear on your billing statement for that credit card. If your card bills to your home address, please place your home address in the billing address area.

Your card holder may be trying to be helpful. Chase is one of the companies we’ve found that will not allow a card to be processed for some internet purchases. You may want to try another card or contact your card company prior to placing the order if you’ve had troubles in the past.

If you think everything is correct you are welcome to contact us by phone 800/431-9161. We can try to run your card and if it continues to be a problem we should have more specific information as to what the problem is.

I’m looking for a thank you card; do you have any?

We have a number of Thank You cards and other non-holiday cards available. To access these cards you can go to the “Get Started” button on the home page or type in “Thank You” or “Birthday”, etc. into the search field at the top of the bar on the left (above the industries).

Can I have my company name or logo on the front of the card?

Currently (2010) this requires a custom card order. Please call us at 800/431-9161 for pricing which is based on number of cards ordered and time of order (before October is best).

Why don’t you have ‘order early’ special pricing?

Our regular pricing is better than most (if not all) ‘order early’ specials offered by our competitors. As a result it is not possible for us to reduce our pricing further for early orders. However we do price our cards based on volume. The more of a single card you order, the lower the price of that card.

Can I get self-seal envelopes?

Yes. Starting in 2009 we’re adding self-seal envelopes to our selection. As always, our snow white, pointed flap, envelopes are standard and come free with your card order. If you prefer self-seal envelopes they are available for $.20 per envelope (no other envelopes will be sent with your order). You may add a return address imprint to either the standard or self-seal envelopes for a nominal fee. See the imprinting page for more information.

Can you mail my cards for me?

This is a special service we can provide but must discuss the details with you and provide you a price to do so.

I want to include all my employees’ signatures on the inside of the card; can I do that?

Yes. The charge is a custom signature/logo $30 set up fee (regardless of order size).
Have all your staff sign (preferably in black) on a white sheet of paper (don’t let the signatures overlap). Either scan this sheet and email it to us (as a high res jpg or pdf) or send the original to our address: 1440 S Richardson Street, San Bernardino, CA 92408. We’ll arrange the signatures on the imprint page and provide a proof prior to completing your order.

What kind of files can you take – for my logo?

We can accept most any format but ask that you send the highest resolution image you have. The image should be close to 300 dpi at the size you wish to have it imprinted on your cards.
The following extensions are acceptable: .pdf / .jpg / .eps / .ai / .psd / .png If you have something else please call us at 800/431-9161 to see if we can use it.

Do you need to return a product?

Please keep the packing slip that you have received with your shipment. If you need to return your purchase, please call and request a return authorization and include it with your merchandise. Please ship your package to:

House of Cards
Attention: Returns
1440 South Richardson Street
San Bernardino, CA 92408

I'm an artist interested in working with House of Cards. Are you looking for new artists?

ABSOLUTELY!  Click here to see our "Artists Information" Page.

You didn’t address my question here; now what?

We’re very sorry if you need assistance and this section hasn’t answered your questions please contact us at your convenience. We look forward to helping with any needs you have.
E-Mail: customerservice@industrygreetings.com
Phone: 800-431-9161 or 909-799-9599 (8:30am-4:30pm Pacific Standard Time)
Fax: 800-431-9162.

 

WE SHIP VIA